Responsible Gaming at 99x04

🎯Our Commitment to Safe Play

99x04 was built with the Bangladeshi player community in mind. We believe that online gaming and sports betting should be a form of relaxation and entertainment — something you enjoy in your spare time alongside cricket, football, or your favourite casino games. It should never put pressure on your finances, your relationships, or your mental wellbeing.

Responsible gaming is not just a policy checkbox at 99x04 — it is a fundamental part of how we operate the platform. We actively monitor account activity for signs of harmful patterns, enforce strict age verification for every registration, and provide a full suite of player-controlled tools that let you set your own boundaries before any problem develops. Every player on 99x04 deserves to play in a safe, fair, and transparent environment.

🪪Age Verification — 21+ Only

99x04 enforces a minimum age requirement of 21 years for all players, without exception. This requirement applies to registration, account use, deposits, gameplay, and withdrawals. Players under the age of 21 are strictly prohibited from using the platform in any capacity. Underage gambling causes serious harm, and 99x04 takes its obligation to prevent it very seriously.

At registration, 99x04 requires all players to confirm that they are aged 21 or above by accepting the Terms and Conditions. The platform also conducts KYC verification checks that may include requesting a copy of a government-issued identity document — such as your Bangladesh National ID, passport, or driving licence — to confirm your age and identity. Where age cannot be confirmed, access is denied.

• ✓ Mandatory age declaration at registration — players must confirm they are 21+ before an account is created.
• ✓ KYC identity and age verification — documentation may be requested at any time, and withdrawals are conditional on satisfactory verification.
• ✓ Immediate account closure and balance refund if any player is found to be under 21, with no exceptions or appeals.

💰Deposit Limits

One of the most effective tools for staying in control of your gambling is setting a personal deposit limit. 99x04 allows you to set limits on how much you deposit in a single day or over the course of a week. Once a limit is set, it takes effect immediately and cannot be increased before the limit period has elapsed — which gives you a genuine cooling-off buffer if you ever feel the urge to chase losses.

• ✓ Daily deposit limit: caps the total amount you may deposit within any single calendar day (Bangladesh Standard Time). Once the limit is reached, further deposits are blocked until the day resets at midnight BST.
• ✓ Weekly deposit limit: caps the total amount you may deposit across any rolling 7-day period. This is particularly useful for players who prefer to manage their gambling budget on a weekly cycle rather than day by day.
• ✓ Limit reduction takes effect immediately. Limit increase requests require a cooling-off period before the higher limit applies. Contact [email protected] to set or change your deposit limits at any time.

⏱️Time-Out and Cool-Off Features

Sometimes you just need a break. 99x04 offers time-out and cool-off options that let you pause your account temporarily without permanently closing it. These tools are ideal if you have been playing more than you intended recently and want to reset your habits without committing to a full self-exclusion period.

• ✓ 24-hour time-out: blocks all login access for a full 24 hours. Useful if you want a short, sharp break after a losing session or an impulse-control moment.
• ✓ 7-day cool-off: suspends your account for a full week. This gives you time to reassess your playing habits, review your spending, and decide whether you want to continue on the platform after the period ends.
• ✓ 30-day cooling-off period: a longer break that provides a meaningful pause. During this period your account is fully inaccessible and no marketing communications will be sent to you.

To activate a time-out or cool-off period, contact our support team at [email protected] with the subject line "Time-Out Request". The pause takes effect within one hour of your request being verified. During any active time-out period, attempting to create a new account to bypass the restriction is a violation of our Terms and Conditions and will result in permanent account closure.

🚪Self-Exclusion

Self-exclusion is the strongest player-protection tool available on 99x04. When you self-exclude, your account is locked and you are prevented from accessing the platform for the duration you have chosen — which may be six months, one year, or permanently. Self-exclusion is designed for players who recognise that their gambling has become or is at risk of becoming harmful, and who need a firm, non-reversible barrier to protect themselves.

1. 1 Email [email protected] with the subject line "Self-Exclusion Request". Include your registered account name or mobile number so we can locate your account quickly.
2. 2 State your preferred exclusion period: 6 months, 1 year, or permanent. If you are unsure, our support team will recommend the option that best matches your situation without pressure.
3. 3 The support team will verify your identity, lock your account, and confirm the exclusion in writing within one business day. You will receive a confirmation email once the exclusion is active.
4. 4 During the exclusion period, you must not attempt to open a new account. Any account opened during a self-exclusion period will be closed immediately and any winnings forfeited in line with our Terms and Conditions.

⚠️Recognising Problem Gambling

Problem gambling does not always look the way people expect. It rarely starts as a dramatic crisis — more often it develops gradually, through small changes in behaviour that are easy to rationalise or ignore. Understanding the warning signs is the first step toward getting things back under control. The following patterns may indicate that gambling has moved from entertainment into something more concerning.

• Spending more money on gambling than you can comfortably afford to lose, or using money intended for rent, food, bills, or bKash savings to fund gambling activity.
• Chasing losses — continuing to place bets after losing with the intention of winning back the amount lost, often resulting in escalating losses rather than recovery.
• Lying to family members, friends, or colleagues about how much time or money you have spent gambling, or hiding gambling activity from people close to you.
• Feeling anxious, restless, or irritable when not gambling, or using gambling as a way to escape stress, depression, loneliness, or difficult personal circumstances.
• Neglecting work, studies, family responsibilities, or personal health in order to spend more time gambling, or repeatedly failing to honour commitments because of gambling sessions.
• Borrowing money, taking loans, or selling personal items to fund gambling, or experiencing financial difficulty that is directly connected to gambling losses.

If you recognise one or more of these patterns in your own behaviour, please do not wait. Contact our support team at [email protected] or speak to a trusted friend, family member, or professional counsellor. Asking for help is a sign of strength, not weakness — and the earlier you act, the easier recovery becomes.

📋Self-Assessment Questions

Not sure whether your gambling is becoming a concern? The questions below are a simple self-assessment tool. There are no right or wrong answers — they are meant to help you reflect honestly on your relationship with gambling. If you answer "yes" to two or more questions, we encourage you to use one of the responsible gaming tools above or to contact support.

💡Tips for Keeping Gambling Fun

Responsible gaming is not about avoiding gambling altogether — it is about keeping your relationship with it healthy and enjoyable. The following practical tips will help you maintain control and make sure that 99x04 stays a source of entertainment in your life, not a source of stress.

• ✓ Set a gambling budget before you start each session and treat it as the maximum you are prepared to lose — not the minimum you need to win back. Once the budget is spent, stop.
• ✓ Never gamble when you are stressed, emotionally upset, tired, or under the influence of alcohol. Decisions made in these states are rarely good ones, and the results are harder to accept.
• ✓ Take regular breaks during sessions. Step away from the screen for at least 10 minutes every hour. This helps you avoid the hypnotic rhythm that can build up during extended play.
• ✓ Think of gambling as paid entertainment — like going to a concert or eating out — not as a way to make money. Approach every session with the expectation that you may lose the funds you have set aside, and treat any winnings as a pleasant bonus.
• ✓ Do not chase losses. If you have reached your budget limit and lost, accept the outcome and log out. The urge to keep playing to recover losses is one of the most common pathways into problem gambling.
• ✓ Balance gambling with other activities. Keep up with hobbies, sport, socialising, and time with family and friends. A healthy, varied routine makes it much easier to keep gambling in its proper place as a small part of your leisure time.

👨‍👩‍👧Protecting Others in Your Household

If you share a device with family members — including younger siblings, children, or other household members — it is important to take steps to prevent them from accessing 99x04. Always log out of your account when you finish a session, and never save your login credentials on a shared device. If your device uses a shared browser, clear the browsing history and saved passwords after each session.

If you are concerned that someone in your household has a gambling problem and is using 99x04, you may contact our support team at [email protected]. We treat all third-party welfare reports seriously and will investigate confidentially. We cannot share account details with third parties, but we can take appropriate protective action where a genuine welfare concern is raised.

🤝Getting Help When You Need It

If you feel that gambling is becoming a problem in your life — or if someone you care about is struggling — please reach out. There is no shame in asking for help, and acting sooner rather than later makes a real difference. The 99x04 support team is available by email at [email protected] and will respond to all responsible gaming enquiries with care and without judgement.

In addition to 99x04's own tools and support team, we encourage players who are struggling with gambling-related harm to seek professional support from qualified counsellors or community support services available in Bangladesh. Talking to a professional is a meaningful step that complements any in-platform tools you choose to use.