99x04 Privacy Policy

01Introduction

This Privacy Policy ("Policy") describes how 99x04 ("Platform", "We", "Us", "Our") collects, uses, stores, and shares personal information about you ("User", "Player", "You") when you access or use the 99x04 website at https://99x04.org, including all games, betting markets, cashier services, and any related features or communications made available through the platform.

By registering an account or using 99x04, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described. If you do not agree with this Policy, please do not use the platform. This Policy is incorporated by reference into the 99x04 Terms and Conditions and should be read alongside them.

02Information We Collect

99x04 collects information in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party service providers who assist us in operating the platform. The categories of personal information we may collect include the following.

• Registration and identity data: your name, date of birth, Bangladesh mobile number used as your account identifier, and any government-issued identity documents (such as National ID or passport) submitted during KYC verification.
• Financial and transaction data: deposit amounts, withdrawal requests, transaction reference numbers, and the payment methods used (bKash, Nagad, Rocket, Upay, or bank transfer). We do not store complete mobile banking PINs or passwords.
• Device and technical data: your IP address, device type, operating system, browser version, screen resolution, and mobile network carrier. This data is collected automatically each time you access the platform.
• Gameplay and activity data: records of games played, bets placed, bet amounts, game outcomes, session durations, login timestamps, and cashier activity. This data is used for fair-play verification, dispute resolution, and responsible gaming monitoring.
• Communications data: messages you send to the 99x04 support team via email, any feedback or complaints submitted, and records of responses provided. Support communications are retained for quality assurance and compliance purposes.
• Cookie and analytics data: session identifiers, pages visited within 99x04, referral source (how you arrived at the platform), feature usage patterns, and aggregated behavioural analytics used to improve platform performance and user experience.

03How We Use Your Information

99x04 processes personal data only for specific, legitimate purposes directly connected to the operation of the platform and the delivery of services to you. We do not engage in profiling for advertising purposes, and we do not sell personal data to any third party. The purposes for which we use your information include the following.

• Account creation and management: to register your account, verify your identity, maintain your account profile, and enable you to log in, deposit, play, and withdraw funds securely.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banking channels; to detect and prevent fraudulent transactions; and to maintain accurate financial records.
• Platform operation and improvement: to run the games, sportsbook, and cashier functions; to diagnose and fix technical faults; to monitor server performance; and to continuously improve the platform experience based on how users interact with it.
• Customer support: to respond to your enquiries, complaints, and requests; to investigate disputes; and to provide assistance when you experience a technical problem or question about your account.
• Responsible gaming compliance: to monitor account activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, verify age eligibility, and fulfil our duty of care to players under 99x04's responsible gaming commitment.
• Legal and regulatory compliance: to meet anti-money laundering obligations, respond to lawful requests from competent authorities, enforce our Terms and Conditions, and maintain records required by applicable law.

04Legal Basis for Processing

99x04 processes personal data only where a lawful basis for doing so exists. The primary legal bases on which we rely are set out below. Where processing is based on your consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

• Contractual necessity: processing required to provide you with the services you have requested — including account creation, transaction processing, and customer support — is necessary for the performance of our contract with you.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and responses to lawful requests from government or judicial authorities.
• Legitimate interests: processing carried out for fraud prevention, platform security, responsible gaming monitoring, and analytics-based improvement of the platform — where these interests are not overridden by your rights and interests.
• Consent: processing for optional marketing communications, where you have expressly opted in to receive such communications. You may withdraw this consent at any time without penalty.

05Sharing of Your Information

99x04 does not sell, rent, or trade your personal information to third parties. We share personal data only in the limited circumstances described below, and only where it is necessary, proportionate, and subject to appropriate protections.

• Game and technology providers: certified third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) and platform infrastructure providers receive the minimum data necessary to deliver their services — typically session tokens and bet transaction identifiers. These providers are contractually bound to handle data securely and may not use it for any other purpose.
• Payment service providers: when you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a banking channel, we share the transaction details necessary to process that payment with the relevant payment service provider. Financial data shared in this context is used solely for payment processing.
• Law enforcement and regulatory authorities: where we receive a valid legal request — such as a court order, statutory notice, or directive from a competent authority — we may be required to disclose personal data. In such cases we will disclose only the minimum information required to comply with the legal obligation, and where permitted by law, we will notify you of the disclosure.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of 99x04's business, personal data held by the platform may form part of the transferred assets. In such circumstances we will ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Policy.

06Payment Data and Financial Information

All payment transactions on 99x04 — including deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to the same — are processed over encrypted connections. When you initiate a deposit or withdrawal, the transaction is handled via the API of the relevant mobile financial service provider. 99x04 receives a transaction confirmation reference but does not receive or store your complete mobile banking credentials, PIN, or password at any point.

Account balance information, transaction history, and deposit and withdrawal records are stored securely within the 99x04 platform and are accessible only to the account holder and to authorised 99x04 staff where necessary for account management, dispute resolution, or compliance purposes. Transaction records are retained in accordance with the data retention schedule described in Section 8 of this Policy.

07Cookies and Tracking Technologies

99x04 uses cookies and similar tracking technologies to operate the platform, maintain your session while you are logged in, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device. They do not contain executable code and cannot access other files on your device.

• Essential cookies: these are strictly necessary for the platform to function. They maintain your login session, remember your language preference, enable the cashier to process transactions, and preserve your game state. Essential cookies cannot be disabled without preventing access to the platform.
• Analytics cookies: these collect anonymised data about how users navigate the platform — such as which pages are visited most often, where users exit, and how long sessions last. This data is used in aggregate form to improve platform design and performance. No personally identifiable information is included in analytics data.
• Functional cookies: these remember choices you have made on the platform — such as your preferred language and display settings — so you do not need to reconfigure them each time you visit.

You can manage or delete cookies through your device browser settings. Please be aware that disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or completing transactions. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

08Data Retention

99x04 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The retention periods that apply to the main categories of data we hold are as follows: account and identity data is retained for the duration of your account plus five years after closure; transaction and financial records are retained for a minimum of five years from the date of each transaction in line with standard financial record-keeping obligations; gameplay logs and activity data are retained for two years from the date of each session; customer support communications are retained for two years from the date of the relevant communication; and marketing preferences and consent records are retained until you withdraw consent or request deletion, plus one year thereafter.

When personal data is no longer required, 99x04 deletes or anonymises it in a manner that prevents recovery. Where anonymisation is not technically feasible, the data is securely archived with access restricted to authorised personnel only, and access logs are maintained.

09Data Security

99x04 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and the platform; encrypted storage of sensitive data at rest; role-based access controls that limit which staff members can access personal data; regular security assessments of the platform and its third-party integrations; and monitoring for intrusion attempts and anomalous access patterns.

While 99x04 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and take all necessary remediation steps without undue delay.

10Your Rights Over Your Data

As a user of 99x04, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and include sufficient information for us to verify your identity before processing your request. We will respond to all valid requests within 30 days of receipt.

• Right of access: you have the right to request a copy of the personal data we hold about you, along with information about how it is being used. We will provide this in a clear, readable format.
• Right to rectification: if the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct or complete it. You may also update certain account details directly through your account profile.
• Right to erasure: you have the right to request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where no other lawful basis for retention applies. This right is subject to our legal obligations to retain certain categories of data (see Section 8).
• Right to restriction of processing: you have the right to ask us to pause the processing of your personal data in certain circumstances — for example while we verify a correction request or while a complaint is being investigated.
• Right to object: you have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing. You also have an unconditional right to object to any direct marketing processing. We will stop that processing unless we can demonstrate compelling legitimate grounds.

To exercise any of the above rights, please email [email protected] with the subject line "Data Rights Request". We may need to verify your identity before acting on your request. There is no charge for exercising your data rights, and we will never penalise you for doing so.

11Children and Minors

99x04 is strictly an adult platform. Access to and use of the platform — including registration, gameplay, deposits, and withdrawals — is permitted only to individuals who are 21 years of age or older. 99x04 does not knowingly collect personal data from any person under the age of 21. If we discover that a person under 21 has provided us with personal data or has opened an account, we will immediately close the account, return any real-money balance derived from legitimate deposits, and delete all associated personal data without undue delay.

12Third-Party Links and Services

The 99x04 platform integrates third-party game content provided by licensed game studios. While these integrations are necessary to deliver games to you, they are governed by the respective providers' own privacy practices. 99x04 does not control the data practices of third-party game providers and is not responsible for their privacy policies. We encourage you to review the privacy documentation of any game provider whose content you interact with if you have concerns about their data practices. The platform does not contain links to unrelated external websites.

13Changes to This Privacy Policy

99x04 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When material changes are made, we will notify registered users via the contact details on file or by displaying a prominent notice on the platform upon login. The updated Policy will carry a revised "Last updated" date at the top of this page.

Your continued use of 99x04 after a Policy update constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using the platform and may request account closure under Section 9 of the Terms and Conditions.

14Contact Us About Privacy

For all privacy-related enquiries, data rights requests, or concerns about how 99x04 handles your personal information, please contact our team at: [email protected]

We aim to respond to all privacy enquiries within 5 business days. For formal data rights requests, our response deadline is 30 days from verified receipt of your request.